The Wikipedia page for User Testing gives a great overview of what user testing is...and isn't:
http://en.wikipedia.org/wiki/Usability_testing
Steve Krug's book "Don't Make Me Think" is a classic guide to re-thinking your site. It's easy to read and put into practice. This link takes you to chapter two, which talks a bit about how many users think about web:
http://www.sensible.com/chapter.html
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